Carmarthen 01267 221977 -- Cardiff 02920 231999 -- Llanelli 01554 541602

Ear Wax Removal

A blocked ear can be uncomfortable, isolating and painful.

The safest way to remove ear wax is to see a professional at Hearing Aid Solutions.

Martyn performing otoscopy

How to book an appointment

Ear wax removal is available from the following three clinics. Call us or use this booking form to request an appointment.

Carmarthen 01267 221977

Cardiff 02920 231999

Llanelli 01554 541602

How do we remove ear wax?

Hearing Aid Solutions usually remove ear wax via microsuction. It's called microsuction because we use a microscope to look in your ear canal, and a suction probe to remove the wax/debris build up.

As well as microsuction, we are also qualified to remove wax via traditional irrigation, manual removal and endoscopic removal.

Martyn performing wax removal
Martyn performing ear wax removal

Which of our clinics provide ear wax removal?

Hearing Aid Solutions have three ear wax removal clinics - Carmarthen (head office), Cardiff and Llanelli.

55 King Street, Carmarthen, SA31 1BD - 01267 221977

354 Cowbridge Road East, Cardiff, CF5 1HE - 02920 231999

33 Thomas Street, Llanelli, SA15 3JE - 01554 541602

Click here to see our full list of locations.

Are we Covid-19 compliant?

The health and well-being of you and your families are of the utmost importance. We are following the latest guidelines from BSHAA and implementing strict procedures to ensure the safety and welfare of all our clients and employees.

As you can see from the photo of Martyn (our Head Audiologist) – we are using single use full PPE for every client that comes in the door.

We have also doubled our appointment time for clients to allow us to fully sanitise the room, and dispose of and change the PPE.

Read more about the procedures we're putting in place.

Martyn demonstrating the PPE we use
Martyn demonstrating the PPE we use

Frequently Asked Questions

How much does it cost?

Due to the Covid-19 pandemic we have had to double our appointment time per client, as well as introduce full PPE for our staff and strict cleaning procedures.

As a result we have had to increase our prices to £60 for one ear and £80 for two ears. If there is no wax, there is a £20 consultation charge.

Do I need to do anything pre-appointment?

You will be asked to soften the wax 3-4 days before the appointment. You can use olive oil or bicarbonate of soda drops. It is best to lay down on your side for 10 minutes to allow the drops to soak down your ear canal.

You will also be asked to fill out a Covid-19 declaration pre-appointment.

What can I expect from the appointment?

We ask that you arrive at the clinic no earlier than 5 minutes before your appointment. You will need to knock on the door to let us know you have arrived.

Hearing Aid Solutions are operating a strict one-in-one-out policy with all of our clients, and so we keep the door locked to ensure this can be adhered to.

We will be wearing full PPE, and as soon as the previous client as left and it is safe to do so, we will allow you into the clinic.

We will ask you to sanitise your hands and put on your fluid resistant face mask, that we will provide for you.

Once this is done we will take you into the clinic room and discuss your history and forms you have filled in.

We’ll then be able to show you the inside of your ear canals on the monitor using video otoscopy.

If there is wax present, we can remove the wax via either microsuction, irrigation or manual removal.

Once the ear wax is removed, we will show you what your ear canals look like so you can see the difference between before and after. We will also give you any post-procedure advice and/or guidance.

If there is no wax present, we can either test your hearing, or do tympanometry (which tests the function of your middle ear). Both of these services incur a £35 charge (which includes the £20 consultation charge).

We will then ask you to re-sanitise your hands and safely dispose of your mask on the way out.

What is ear wax?

Your ear canal contains glands that produce a waxy oil called cerumen, which is more commonly known as ear wax. This wax protects the eardrum from dust, foreign particles, and bacteria.

In normal circumstances, excess wax finds its way out of the canal and into the ear opening naturally, and then is washed away.

When your glands make more ear wax than necessary, it may block the ear. When you clean your ears with cotton buds, you can accidentally push the wax deeper into the ear canal, causing a blockage.

Ear wax buildup is a common cause of temporary hearing loss.

How do you remove ear wax?

Hearing Aid Solutions can remove ear wax through a number of methods.

Microsuction is the safest method of removing ear wax. We will look down your ear canal with a microscope and use a small suction probe to vacuum the excess wax. It does not require the professional to touch the ear canal or the ear drum.

Irrigation (or sometimes confused with ear syringing), is when the ear wax is washed away via a gentle water pump. The water is set to your body temperature to make sure it does not make you dizzy.

A small probe is placed in the entrance to your ear canal. Water is then sent gently over your ear wax and then it flushes the wax away.

Manual removal is the process of removing ear wax using tiny specialist tools, that gently ease the wax out of position, thus out of the canal. This is ideal if you do not like the sensation of water in your ear.

I've had microsuction before and I didn't like it. Can I have irrigation?

Absolutely. We can remove ear wax using a method you prefer.

I've been to you before. Will I still get a returning client discount?

Yes – if you’ve used us before for ear wax removal, you will get £5 OFF for each ear that has wax removed.

Can I see inside my ear canals?

Yes – we have the latest technology in video otoscopy that allows you to see the ear wax in your ear canal. Once we have removed the ear wax, we can show you what it looks like post-procedure.

I am unable to speak to you over the phone, can I still make an appointment?

Absolutely – click here to fill out our appointment request form and we can communicate via email.

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