We attribute our continuing success to the care and time we give our clients - client satisfaction with their hearing solution is of utmost importance to us. Below are just a few examples of some customers who are very happy to have chosen Hearing Aid Solutions over anyone else.
I would like to thank Martyn, Ryan and the team at Hearing Aid Solutions in Carmarthen for their assistance in consultation, fitting and follow-ups with the supply of my hearing aids, which have allowed me to return to work doing the job I love as a police dog handler.
The expertise, professionalism and dedication you showed me gave me the confidence to rely on the equipment supplied and in learning to adapt.
- PC320, Police Dog Handler
It is two months since you fitted my Oticon Delta 8 hearing aids and I felt I should let you know how they are working for me.
As you know I had been happy with my previous Oticon CIC aids, but there has been a great improvement in my overall hearing with my new Oticon Delta 8.
The first advantage is that I was able to walk into your establishment and leave with new aids, having first had a test run around town. This is of course because of the new technology: the speaker being held in those soft plastic inserts that fit right in the ear, thereby eliminating the need for individually fitted hard moulds. An added benefit of these soft inserts is that I don't get the itchiness or occasional infections that the hard plastic inserts sometimes caused.
The main advantage though is the improvement in my hearing ability. Conversations are no longer interrupted with my having to say 'pardon' or 'can you repeat that again please'. I am able to hear people in noisy conditions, even with multiple conversations going on around me. I still have to concentrate quite hard but with my old hearing aids it was impossible to hear in these situations.
Hearing radio and television has also improved considerably. I can even hear, and understand, the radio with a hair-dryer going on in the same room! I haven't been to the cinema or theatre as yet, a combination of many summer visitors and living far away from both, but am hopeful that enjoyment of these will be equally improved.
Going back to that test run I mentioned above, I remember clearly when I first went outside into King Street, I said to Joanne, 'This is not a good day to test them, it's really quiet'. She replied 'No it isn't, it's the same as any other day'. I was astounded when I realised that the traffic was just as bad as normal; I could hear it, but I could also hear Joanne even when was walking ahead of me. It was strange; somehow everything seemed quieter and yet I could hear better. This, I assume, is because of the Delta's ability to differentiate much better between background noise and conversation.
- Ian Hurst
I have had contact and dealings with Hearing Aid Solutions on a professional basis and a personal basis.
They have been holding hearing assessment sessions, in connection with their business, based at one of my surgery premises and have shown themselves to be highly professional, courteous and dependable.
I am a hearing aid user and was expecting significant difficulties with my previous hearing aids, so I availed myself of their services.
My experience has been excellent in all regards, starting with the initial assessment of my hearing and needs, explanation of available devices and help with choosing the most appropriate for my hearing loss.
Having chosen the aids I wanted, I was given excellent explanation and assistance during the setup process. Follow up care has again been excellent. My new hearing aids are amazing and this has honestly been 'life-changing' for me. I am able to function again in so many situations that I previously could not and if this change had not occurred for me I might well have had to retire from general practice.
I am extremely grateful to this company and would highly recommend them.
- Dr Richard Jones, The Cowbridge and Western Vale Group Practice
I just wanted to let you know that my Aunt had her new hearing aid fitted on Friday and she is absolutely delighted. Martin was so personable and he immediately made her feel at ease, which helped enormously. The service provided by Martyn and Odette was first class and I will certainly recommend them to friends, family and colleagues.
- Helen James, NHS Wales
I am 100% satisfied with the services and products you have provided me with. Gareth the Audiologist is so professional at his job, and nothing seems too much trouble for him. I would certainly without any doubt recommend yourselves to anyone needing hearing aids.
- Mrs W Haines
Excellent and very considerate service given by Mrs Foster.
- Mr Barrett, Milford Haven
Since receiving my hearing aids, it is now a pleasure to watch TV and mix with people and join in conversation.
- Mrs H Davies, Crosshands
Very pleased and shall come to Hearing Aid Solutions for all my hearing problems in the future.
- Mrs C Richards, Pontardulais
Thank you. Your advice and support have made a substantial difference to me. Diolch yn fawr.
- Mrs G Stephens
I am 100% satisfied with the services and products you have provided me with. Gareth the audiologist is so professional at his job, and nothing seems too much trouble for him. I would certainly without any doubt recommend yourselves to anyone needing hearing aids.
An excellent product, although I am aware it will take some time to get used to.
- Mr V Gooding
Excellent service. Very polite and helpful personnel.
- Mrs P Jones
I am very pleased with the attention received and wish I had invested in a system years ago.
- Mr K Davies
You can not quantify the cost of your hearing loss. The Phonak aids I bought are worth the money. I have an interest in socialising again.
- Mrs M G Phillips
Having my hearing aids makes a big difference. I was so pleased with the help I received from Ms S Foster and the follow on care.
- Mrs Brown, Haverfordwest
One thing I found really good about your service was having found I could not get on with the first type of hearing aid, I was given an alternative with no problem whatsoever. The new hearing aid is working just fine.
When I first enquired about hearing aids I was put off by the price. As soon as I walked out into the street after having them fitted I knew it was a good investment. I became much more aware of my surroundings.
Will you please tell Claire I have no problems and everything is 100%. Good news for me - I have my confidence back on track, it's me telling people don't shout! Thank you Claire.
- Thelma Thomas
Sarah was wonderful, dealing with me sensitively and extremely competently. Thank you very much.
- Mrs J Roberts